vrickex Privacy Policy

1 Introduction and Applicability

vrickex is an online gaming platform operated for Bangladeshi users. This privacy policy ("Policy") explains how vrickex collects, uses, stores, and protects your personal information.

By visiting our website vrickex.lat, creating an account, or using any service on the platform, you are agreeing to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services.

This policy applies to all vrickex services, products, mobile applications (where applicable), and customer support channels. We treat your privacy as a top priority and take full responsibility for protecting your information.

2 What Information Is Collected

vrickex may collect the following types of information:

2.1 Identity Information

• Full name and date of birth
• National ID number or passport number (for identity verification)
• Email address
• Mobile number
• Username and password (stored in encrypted form)

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile banking number
• Bank account details (for bank transfers)
• Transaction history and receipt numbers
• Deposit and withdrawal amounts and dates

2.3 Technical Information

• IP address and device identifier information
• Browser type and version
• Operating system information
• Time and date of platform access
• Pages visited and click patterns

2.4 Gaming Activity Information

• Play history, bet amounts, and results
• Bonus receipt and usage information
• Preferred games and categories
• Account activity and session duration

3 How Information Is Collected

vrickex collects your information through various methods:

3.1 Direct Collection

You provide your information directly during account registration, the identity verification process (KYC), filling in deposit and withdrawal forms, and when contacting customer support.

3.2 Automatic Collection

When you use our platform, technical information is automatically collected through cookies, web beacons, and similar technologies.

3.3 Collection from Third Parties

Limited information may be received from identity verification agencies, payment processors, and fraud prevention service providers. This information is used solely to confirm your identity and ensure secure transactions.

4 Purpose of Using Information

vrickex uses your information for the following purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To provide gaming services, bonuses, and promotions.
• Financial Transactions: To process deposits, withdrawals, and other financial transactions.
• Security and Fraud Prevention: To detect suspicious activity and ensure platform security.
• Legal Compliance: To comply with applicable laws and regulations.
• Customer Support: To resolve your complaints and questions promptly.
• Responsible Gaming: To monitor user behaviour and identify potentially problematic gaming activity.
• Service Improvement: To improve platform functionality, user experience, and security.
• Communications: To deliver important notices, policy changes, and account-related information to you.

5 Sharing Information with Third Parties

vrickex does not sell, rent, or commercially transfer your personal information. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Limited information may be shared with payment processors (bKash, Nagad, Rocket, Upay, and banks), identity verification agencies, and technology service providers. These partners use information only to deliver specific services and are bound to follow our guidelines.

5.2 Legal Obligations

Where necessary to comply with a court order, government directive, or applicable law, we may provide your information to the relevant authorities.

5.3 Security and Fraud Prevention

Limited information may be shared with security service providers to detect and prevent fraud, money laundering, or other illegal activity.

5.4 Business Transfers

If vrickex goes through a merger, acquisition, or asset sale, your information may form part of the transferred assets. In such cases, we will notify you in advance.

6 Cookies and Tracking Technologies

The vrickex website uses cookies and similar tracking technologies. Cookies are small text files stored on your browser or device.

6.1 Types of Cookies

• Essential Cookies: Necessary for the basic functionality of the platform — maintaining login sessions, security verification, and so on. The site does not work properly without these cookies.
• Functional Cookies: Remember your preferences and settings, such as language preference and game layout.
• Analytics Cookies: Collect platform usage statistics that help improve the quality of our service. This information is generally aggregated and anonymous.

6.2 Cookie Control

You can disable cookies by changing your browser settings. However, disabling essential cookies may cause some platform services to stop working correctly.

7 Data Storage and Security

vrickex takes the highest technical and organisational measures to protect your personal information.

7.1 Technical Security Measures

• SSL/TLS encryption — industry-standard encryption for all data transfers
• Strong hashing algorithms for password storage
• Two-Factor Authentication option
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems

7.2 Data Retention Period

We retain your personal information for as long as it is needed for the relevant purpose or as required to meet legal obligations. Even after an account is closed, certain information may be retained for a defined period for legal and regulatory reasons.

7.3 In the Event of a Security Breach

If a data breach occurs, vrickex will notify affected users as quickly as possible and take appropriate steps to mitigate the damage.

8 Your Rights

As a registered user of vrickex, you have the following rights:

• Right to Know: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information about you.
• Right to Erasure: In certain circumstances you may request deletion of your information, though this may not be fully possible where legal obligations exist.
• Right to Restrict Processing: In certain cases you may request that the use of your information be limited.
• Right to Object: You may object to the use of your information for specific purposes.
• Right to Data Portability: You may request your information in a collected and structured format.

To exercise these rights, email [email protected] or contact us via live chat. We will respond to your request within the specified timeframe.

9 Minor Users

vrickex is strictly not for anyone under the age of 21. We do not intentionally collect any personal information from minors.

We have age verification measures in place at the time of account registration. If we become aware that a minor has created an account, that account will be closed immediately and all related information will be deleted.

If you believe a minor has registered on our platform, please notify us immediately at [email protected].

10 Policy Changes

vrickex reserves the right to change or update this privacy policy at any time. For significant changes, we will notify you in the following ways:

• Sending a notification to your registered email address
• Showing a notification when you log in to the platform
• Publishing a notice in a prominent place on the website

Continued use of the platform after changes take effect means you have accepted the updated policy. We recommend that you review this policy regularly.

11 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:

• Email: [email protected]
• Live Chat: 24/7 direct contact from any page on the vrickex.lat website

Our privacy team will generally respond to your request within business days. For urgent security matters, contact us directly via live chat — our support team is available in Bengali 24 hours a day, 7 days a week.